News & Media

OnlineFactory reached a new milestone on October 30 with the inauguration of an extra office floor. This is the second expansion in the company’s 11-year history.

I år står SC Styling, det ledande bilstylingföretaget från Uppsala, inför en betydande milstolpe: sitt 20-årsfirande. Med jubileet introduceras SC Styling 2.0, en initiativrik satsning för att förnya företagets digitala närvaro och serviceutbud. Vi satte oss ner med Karl Östlund, företagets VD, för att diskutera den nya eran, och hur den formar företagets framtid.

Kostnadsbesparingar, flexibilitet och flerspråkig kompetens är några av fördelarna som ligger till grund för en växande trend där e-handelsföretag outsourcar hela eller delar av sin kundtjänst. Hur går det till i praktiken?

Baserat på förra årets explosiva tillväxt så satsar OnlineFactory med att rekrytera ett rekordstort antal personer. Detta dels genom existerande kunder som t ex Adlibris har indikerat ett ökat behov av extra tjänster men även genom att ChatFactory har blivit en större framgång än väntat.

Based on last year’s explosive growth, OnlineFactory is investing in recruiting a record number of people. This is partly due to existing customers, such as Adlibris, indicating an increased need for extra services, but also because ChatFactory has become a bigger success than expected.

The Nordic Awards is an event organized by the Nordic Chamber of Commerce (NordCham). NordCham has been working to strengthen the business relations between the Nordic countries and the Philippines. The judges at the event were the Ambassadors of the Nordic countries.

Having a fully functioning and professional customer service inhouse is something that can take up a large part of a company’s resources. You need staff who can work in several different channels and if you sell in several markets, your customer service also needs to be able to handle several different languages.

We at Online Factory can help your company find suitable influencers, but we work with a small another model that we believe more in, namely micro-influencers.

Do you want to keep your customers updated in the middle of the current pandemic? The solution can be found at the Swedish company OnlineFactory, who are used to working in stressful situations. “We are always ready to change our business,” says CEO Peter Eriksson.