Call center for e-commerce in the Philippines have sales of 15 million

Peter Eriksson left Sweden with his wife to start the Online Factory in Manila. The customer service generated sales of around SEK 15 million in 2018 with its outsourcing and currently has 25 Swedish e-retailers as customers, including major players such as Adlibris, Boomwatches and Photowall. According to Peter himself, their biggest competitor is the e-commerce industry’s fear of outsourcing customer service.