Customer service for Swedish
e-commerce
Create a customer service team that is accessible, scalable, and easy to manage without having to build everything in-house. With OnlineFactory, you get a dedicated team that works within your systems, on your schedule, and feels like a natural part of your own business.
Companies that have chosen OnlineFactory
Our Services
Corporate Social Responsibility
Our founder, Peter Eriksson, has a background in the nonprofit sector prior to embarking on his business career. When OnlineFactory.se was launched, it was a given that we would deeply integrate CSR into our operations. From a Swedish and international perspective, the disparities in the Philippines are incredibly vast.
We want to do our part to try to reduce these gaps and work together to create a better world. We cannot improve the lives of everyone, but it is a victory for every person who can achieve a better life through our various initiatives. With our company, we do not want to focus solely on profit but also take broad responsibility for developing the society in which we live and operate.
Our staff - Our most valuable asset
Our staff is our most valuable asset. We truly care for our employees as if they were family members, and we work hard to create a work environment with low staff turnover.
Over the past few years, we have steadily improved our employer rating from 4.4 to 4.8 (on a scale of 1–5). That’s a great score, and it’s trending in the right direction. In a recent eNPS survey, we achieved a fantastic 100%. This means that all of our employees would recommend us as an employer to a friend.
It’s a fantastic response from our staff, but we’ll work even harder to keep improving in the future.
Floorball team
We have our own floorball team that is the reigning Philippine champion
Company outing
We celebrate our company outing every year with wonderful people.
Annual Awards
We host a major awards ceremony every year to honor our employees.
"OnlineFactory is a company that has offered me many opportunities, and it’s also a place where I feel right at home."
-Mary Jane
Bilingual CSR-Agent
(Italian/English)
"Everyone feels like part of one big, growing family, from management to colleagues. It’s a joy to be part of this cheerful group."
-Toni
CSR-Agent
(Finnish)
"At OFA, I have grown as a customer service representative with the support of managers who care about me and help me develop."
-Glaiza
Bilingual CSR-Agent
(Japanese/English)
Career
We’re always looking for new people to join and grow our team. Whether you’re aiming for a role in customer support, development, or even replacing our CEO, we value skills over formal education — though work experience is definitely a plus.
We value your previous experience and, above all, your attitude. We’re looking for dedicated and humble individuals who are motivated to perform. We look forward to receiving your application.
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Employees
Our Core Values
Our core model is based on recruiting agents specifically for each project and client, with agents working exclusively for a single client. We aim to find the right person for the right task — to ensure the best possible development and performance. We also want our employees to align with our core values.
