Already in 2011 during his time at Nelly, Peter Eriksson saw the need to outsource various services. When the Qliro group bought up 100% of the company, Peter decided to move to Manila and help other Swedish e-retailers.
Peter Eriksson sold his share of Nelly when his ambition was to run a small company with his wife. The result was Online Factory, which with its base in the Philippines today works with outsourcing customer service. Since its inception, the company has grown by over a thousand percent.
Peter Eriksson left Sweden with his wife to start the Online Factory in Manila. The customer service generated sales of around SEK 15 million in 2018 with its outsourcing and currently has 25 Swedish e-retailers as customers, including major players such as Adlibris, Boomwatches and Photowall.
The goal was to take a Swedish invention to the Philippines and now Peter Eriksson is the head coach of the Philippine floorball team. The entrepreneur behind both Nelly and more recently Online Factory was inspired by Thailand where with Swedish help went from beginner to participating in floorball World Cup.
Peter came in as third partner in the e-commerce company Nelly. He was involved in building the company from the fact that it was a purely underwear company that they became one of Sweden’s most popular fashion companies for young women.
OnlineFactory is a leading offshore player in the Philippines within Nordic customer service. Discover how OnlineFactory founder / CEO Peter Eriksson manages to start an outsourcing company that specializes in the Nordic market.
